Openings >> Customer Service Representative
Customer Service Representative
Title:Customer Service Representative
Department:Customer Quality
Location:Muscle Shoals, AL
Wise Alloys is a complex manufacturing facility requiring a variety of skills. Whether you’re ready to work in our high-tech mill, in our sales department or on our administrative staff, consider a career with Wise Alloys.

Wise Alloys is an equal opportunity and affirmative-action employer. As such, Wise Alloys always seeks to attract and retain the best qualified people available.


Job/Position Summary: 
Primary duties include:
• Develop and maintain systems to preserve customer satisfaction relating to service activities and products.
• Maintain systems to measure performance against established standards
• Monitor performance according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
• Monitor and inform, communicate, and apply standards created by customers and integrate with internal quality management  systems.
• Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments
• Maintain corrective and preventative action systems for key accounts
• Report as necessary on changes in standards (internally and externally) and on performance against standards
• Manage key account performance against agreed targets and budgets
• Visit customers and suppliers when necessary
• Position requires 75 - 80% travel

Posting Date: April 29, 2013
Closing Date: Position will remain open until filled

Minimum Qualifications: 

• Bachelors Degree in related field or high school education with equivalent practical experience
• Quality experience in process industry
• Familiarity with Six Sigma and Statistical Quality Control
• Must be able to write technical reports
• Must be able to transfer technical information into layman's terms for complete communication
• Must have ability to write technically oriented reports that are understood by the general public
• Ability to work with a broad cross section of people from top managers, hourly work force, and internal and external customers
• Good problem solving skills required to assess customer equipment/product performance issues
• General understanding of applied statistical analysis and quality-engineering techniques
• General understanding of MS-Office Products (e.g. Word, Excel, PowerPoint).

Desired Qualifications: 

• Bachelors Degree in Mechanical, Chemical, Materials, or Industrial Engineering
• Bachelors Degree in Metallurgy

Date Position Available: Immediately

Salary: Commensurate with experience

Special Instructions:
The successful candidate must pass a drug screen as well as undergo a background screen which includes, but is not limited to, criminal, employment, and education verifications.

Affirmative Action Policy:
Wise Alloys LLC is an equal opportunity employer committed to achieving excellence and strength through diversity.

Relocation: Relocation assistance available

This Employer Participates in E-Verify: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
This opening is closed and is no longer accepting applications
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